FAQ
Frequently Asked Questions (FAQ)
Blackhillson
About Blackhillson
What is Blackhillson?
Blackhillson is a curated destination for authentic watches and selected accessories.
Our primary focus is timepieces, with carefully selected additions such as jewelry and eyewear.
Are the watches authentic?
Yes. All watches sold on Blackhillson are 100% authentic and sourced from verified suppliers and authorized distribution partners.
Do you sell replicas or refurbished watches?
No. Blackhillson does not sell replicas, counterfeits, or refurbished watches unless explicitly stated on the product page.
Orders & Availability
Are all products in stock?
Product availability may vary.
Some items are available for immediate dispatch, while others may require additional processing time based on supplier availability.
Can you source a specific watch model?
If a specific model is not listed, you may contact our support team.
Availability depends on supplier access and brand restrictions.
Shipping & Delivery
Where do you ship to?
Blackhillson ships to:
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United States
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European Union countries
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Selected international destinations
Shipping availability may vary by product and brand.
How long does delivery take?
Estimated delivery times:
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United States: 5–10 business days
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Europe: 5–12 business days
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International: 7–20 business days
Delivery times are estimates and may vary due to customs or carrier operations.
Will I receive tracking information?
Yes. A tracking number is provided once your order has been shipped.
Tracking updates may take 24–48 hours to appear.
Customs, Duties & Taxes
Are customs fees included?
No. International orders may be subject to customs duties, VAT, or import taxes.
These charges are the responsibility of the customer.
Returns & Refunds
Do you accept returns?
Returns are accepted only for eligible items and under specific conditions.
Please review our Return & Refund Policy for full details.
What if my watch arrives damaged?
If your item arrives damaged, contact us within 48 hours of delivery with photos of the item and packaging.
We will review the issue and provide an appropriate resolution.
Warranty & Service
Do watches come with a warranty?
Warranty coverage depends on the brand and supplier.
Where applicable, warranty details are listed on the product page or included with the item.
Do you provide repairs or servicing?
Blackhillson does not offer in-house repairs.
Customers should contact authorized service centers for brand-specific servicing.
Payments & Security
What payment methods do you accept?
We accept major payment methods available at checkout, processed securely by trusted payment providers.
Is my payment information secure?
Yes. Blackhillson does not store full payment details.
All transactions are processed through secure third-party payment gateways.
Contact & Support
How can I contact Blackhillson?
For all inquiries, contact us at:
📧 support@blackhillson.com
Please include your order number when contacting us regarding an existing order.
Do I need an account to place an order?
No, all you need is an email address to place and track orders. To check out faster, access your wishlist, and order updates, we recommend setting up a Blackhillson account.
I've forgotten my password, what should I do?
Follow the forgot your password link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
How do I receive Blackhillson email updates?
Stay informed of new arrivals, trends, and exclusive promotions by entering your email address at the bottom of our homepage. You can manage your email preferences in your account.
How do I place an order on your website?
Select your desired item and click Add To Cart. Once you've added all items, it's time to checkout
Sign in to your account or, if you've not yet created one, continue via guest checkout
Enter your address, payment method, and delivery details to place your order. We'll confirm the order and it will be carefully prepared and sent to you, with updates every step of the way.
Can I cancel my Blackhillson order or make changes to it?
Yes, you may be able to cancel some items before we prepare your order. Please contact our support team within 24 hours after placing your order.
When will I receive my item, and how can I track delivery?
Once your order is confirmed, we'll send it within 2 business days. Depending on your location and selected delivery method, delivery can take 3-25 business days. We'll email you the tracking information and an estimated delivery date when each item is sent.
You can track the delivery progress on our tracking page.
Your Privacy Choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.