FAQ

Do I need an account to place an order?

No, all you need is an email address to place and track orders. To check out faster, access your wishlist, and order updates, we recommend setting up a Blackhillson account.

I've forgotten my password, what should I do?

Follow the forgot your password link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

How do I receive Blackhillson email updates?

Stay informed of new arrivals, trends, and exclusive promotions by entering your email address at the bottom of our homepage. You can manage your email preferences in your account.

How do I place an order on your website?

Select your desired item and click Add To Cart. Once you've added all items, it's time to checkout

Sign in to your account or, if you've not yet created one, continue via guest checkout

Enter your address, payment method, and delivery details to place your order. We'll confirm the order and it will be carefully prepared and sent to you, with updates every step of the way.

Can I Cancel my Blackhillson order or make changes to it?

Yes, you may be able to cancel some items before we prepare your order. Please contact our support team within 24 hours after placing your order.

When will I receive my item and how can I track delivery?

Once your order is confirmed, we'll send it within 2 business days. Depending on your location and selected delivery method, delivery can take 3-25 business days. We'll email you the tracking information and an estimated delivery date when each item is sent.

You can track the delivery progress on our tracking page.